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QUALITY OF AND STATISFACTION AT THE PUBLIC SECTOR IN THE NETHERLANDS

By  and Vic Veldheer and Vic Veldheer

Abstract

In this paper we’ll describe the performances of the public administration and the satisfaction of the citizens with those performances In the Netherlands, recent elections for Parliament showed a great shift from the traditional political parties to a new, right-wing conservative populist party, the LPF. The founder and leader of that party was shot dead during the campaign. His party got 26 seats (of the 150) in the House of Parliament, an unprecedented fact in the history of parliamentary elections. It is remarkable, that until the emergence of this populist politician, the trust of the citizens in the social-liberal government was reasonably high. And the consensus-model of decision-making acquired much international recognition and even fame. Although the former social-liberal government showed good performances in the field of the economy (high economic growth ratio, dropping of the unemployment-rate to 1,6 %), in reconstructing the state-finance, in introducing the Euro, it failed in the modernisation of crucial parts of the public sector: education, health-care, transport, safety of the public domain and crime-fighting.. Citizens seemed satisfied with the prosperity, although there was a going concern and criticism on the matters crucial to the public domain. Most striking result is the fact that while generally speaking citizens are satisfied with governmental policy, they turn negative on specific policies and well those where the public administration is performing weakly: education, health-care, safety of the streets and transport

Year: 2011
OAI identifier: oai:CiteSeerX.psu:10.1.1.195.5890
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