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A Framework for Sensemaking in Collaborative Information Seeking



An important aspect of collaborative information seeking (CIS) is making sense of the information found, i.e., collaborative sensemaking. We conducted an ethnographic study of the CIS activities of healthcare providers in a hospital emergency department to gain a conceptual understanding of why and how sensemaking occurs during CIS activities. Based on these findings, we discuss a framework of collaborative sensemaking during CIS activities and design implications for supporting sensemaking in collaborative information retrieval tools

Year: 2011
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