This case study provides an outline of the approach to quality assurance of one of the major open and distance teaching institutions in the world. It documents the university’s approach to this crucial but complex area and raises key issues about the relationship between national quality assurance requirements and those of individual institutions. Staff attitudes towards quality assurance requirements are examined, and the importance of staff development and support as a key element of quality assurance is emphasised as is the centrality of the process of reflective practice. Finally, the impact on quality assurance processes of eTeaching and eLearning in the university is considered. 1. BACKGROUND 1.1 Institutional profile The Open University of the United Kingdom (OUUK) (www.open.ac.uk) is a large institution teaching around 20 percent of all part-time higher education students in the UK. Its headquarters are at Milton Keynes, a city of some 250,000 population, located 50 miles north-west of London, equidistant between Oxford and Cambridge. The Ope
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