tough customer with demanding expectations, especially when it relates to the Marine Corps Total Force System (MCTFS), the USMC’s integrated military pay and personnel system. MCTFS manages more than 498,000 Marine records for active, reserve, and retired members; processes in excess of 17 million transactions yearly; and computes an average gross payroll of $238 million per semimonthly pay period, totaling $5.712 billion in payments annually. Most importantly, MCTFS needs to pay service members accurately and on time. The Kansas City Technology Services Organization (TSO-KC) and their prim
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