The rapid development of Information and Communications Technologies (ICT) has a direct influence on all fields of education and research. Radical new models of collaboration, knowledge exchange and access to the constantly growing mass of information have become possible. A highperformance and flexible ICT infrastructure is an important success factor in global competition and also relevant to the degree of attractiveness of a university. The ETH Zurich has declared its aim to belong to the leading universities worldwide. The implementation of a matching ICT strategy will help to achieve this aim. This paper describes the ETH Zurich's situation at the outset, the process of strategy development and the direction of impact derived from the ICT strategy for future development. The ETH's ICT environment is characterised by thre
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