Skip to main content
Article thumbnail
Location of Repository

By Ward Whitt

Abstract

Dynamic sta ng in a telephone call center aiming to immediately answer all call

Topics: Server sta ng, Operator sta ng, Forecasting, Predicting remaining call holding times, In nite-server models, Nonstationary queues, Telephone call centers
Year: 1997
OAI identifier: oai:CiteSeerX.psu:10.1.1.134.9449
Provided by: CiteSeerX
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • http://citeseerx.ist.psu.edu/v... (external link)
  • http://www.ieor.columbia.edu/~... (external link)
  • Suggested articles


    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.