“Bloat”, a term that has existed in the technical community for many years, is increasingly receiving attention in the popular press. However, it is seldom clear exactly what “bloat ” is. Our extensive study of 53 users of a complex software application, Microsoft Word, Office97, provided an opportunity to explore the concept of “bloat ” in detail. We specify the concept of “bloat ” and argue that it has both objective and subjective dimensions
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