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The Evolution and Future of National Customer Satisfaction Index Models

By Michael D. Johnson, Anders Gustafsson, Tor Wallin Andreassen, Line Lervik and Jaesung Cha
Topics: Customer satisfaction, Loyalty, National barometers 1 Journal of Economic Psychology, forthcoming. The authors thank Associate Editor Henry Robben, two
Year: 2000
OAI identifier: oai:CiteSeerX.psu:10.1.1.134.7658
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