Skip to main content
Article thumbnail
Location of Repository

Differences in Cross-Cultural Onsite Customer Feedback Elicitation

By 

Abstract

Collecting feedback from customers and users in different countries and cultures is a challenge for user experience researchers. Based on our experience of planning and visiting our customers worldwide, this paper discusses the differences of communication processes and styles in conducting customer site visit studies in the US and China, and proposes guidelines for planning and executing onsite customer feedback elicitation activities in China

Topics: elicitation, customer visit, US and China
Year: 2008
OAI identifier: oai:CiteSeerX.psu:10.1.1.134.515
Provided by: CiteSeerX
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • http://citeseerx.ist.psu.edu/v... (external link)
  • http://www.cs.cmu.edu/~sfussel... (external link)
  • Suggested articles


    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.