This document has been produced by the consultant Matthias Sax, under the supervision of Martin Hilbert from ECLAC’s Information Society Programme. Alvaro Diaz, from the same Programme, has commented several draft versions and has supervised the final revision. The author would like to thank Alvaro Vasquez and Cristian Bravo for their indispensable help and networking with the informatic community of the government of Chile. Thanks also go to Nina Elß, Jonas F. Puck, Shota Okujava
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