This paper reviews recent literature on the roles of practitioners employed to support teaching and learning within institutions of higher education. These practitioners are expected to support the adoption of Internet technologies and quality teaching and learning outcomes, primarily through instructional design and academic development services. The literature identifies some common approaches as well as some common problems. Some problems emerge because of the uncomfortable nexus between “academic ” and “managerial ” values and cultures. Future research to understand these problems is suggested
To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.