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Appropriate accommodations: Speech technologies and the needs of older adults.” Unpublished ms

By Cristen Torrey, Susan R. Fussell and Sara Kiesler


Older adults interacting with speech technologies may benefit from a range of communicative accommodations. Potential accommodations include volume, intonation, and sentence structure, to name a few. This paper reviews the literature on human communication with the elderly in search of recommendations for speech interface design. We conclude that spontaneous human behavior cannot easily be taken as a guide in designing communicative interactions for older adults. Due to substantial variability in the population, successful accommodations are largely dependent on the specifics of speaker and situation. Regrettably, humans are frequently not attuned to these specifics, and inappropriate accommodation is often perceived as patronizing. Speech technologies present a

Topics: ctorrey, s
Year: 2005
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