Location of Repository

In search of IT productivity: assessment issues

By Leslie P. Willcocks and S. Lester

Abstract

Despite the massive investments in Information Technology (IT) in the developed economies, the IT impact on productivity and business performance continues to be questioned. The paper critically reviews this 'IT productivity paradox' debate. It suggests that important elements in the uncertainty about the IT payoff relate to deficiencies in measurement at the macroeconomic level, but also to weaknesses in organisational evaluation practice. The paper reports evidence from a 1996 UK survey pointing to such weaknesses. Focusing at the more meaningful organisational level, an integrated systems lifecycle approach is put forward as a long term way of strengthening evaluation practice. This incorporates a cultural change in evaluation from 'control through numbers' to a focus on quality improvement. The approach is compared against 1995–96 research findings in a multinational insurance company, where senior managers in a newly created business division consciously sought related improvements in evaluation practice, and IT productivity

Topics: HC Economic History and Conditions
Publisher: Palgrave Macmillan
Year: 1997
DOI identifier: 10.1057/palgrave.jors.2600463
OAI identifier: oai:eprints.lse.ac.uk:15735
Provided by: LSE Research Online
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • http://www.palgrave-journals.c... (external link)
  • http://eprints.lse.ac.uk/15735... (external link)
  • Suggested articles


    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.