The main purpose of this review article was to highlight some of the physical consequences of sitting for prolonged periods in a confined setting. More specifically, the review relates this research to call centre work and where applicable comments on the limited literature relating specifically to ergonomics research within call centre settings. In particular the article explores the biomechanical stresses placed on the musculoskeletal system during prolonged sitting at a workstation, and the physiological consequences thereof. The paper then provides possible solutions to reduce the physical strain placed on these workers by looking at workstation design and work organisation emphasizing worker education and the promotion of worker well being.
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