The healthcare industry is a complex socio technical system comprised of multiple stakeholders driven by incentives, which often times are not aligned with one another, and with compromised ability to deliver to the patient the appropriate care, at the appropriate time, at the appropriate location, and at an adequate cost. In 2005, US healthcare expenses were more than 16% of the GDP, and hospital care alone accounted for the largest portion of expenditure 30.8%. As such, the strategies and operations developed and implemented by hospitals have a significant effect on access, quality, and cost of care, and thus the overarching focus of this research is hospitals. This talk will describe one of the ongoing innovative partnerships that the Lean Advancement Initiative has successful pursued with a leading multi disciplinary hospital in Boston, as we begin to explore how the emerging theoretical concept of Enterprise Architecture can help hospitals, and enterprises in general, in architecting themselves most adequately to fulfill their value proposition
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