How do new regulators in the UK develop and implement their consumer policies? Do they follow the examples of more established regulators, or do they do something new? And if so, are they as effective as older regulators? Taking the examples of the financial services and communications markets, both of which have had regulators established by and Act of Parliament, with a central place given to the public interest, this article looks at how successful the new regulators have been at meeting this requirement, and what they still have to learn
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