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Introduction: Call Centres, the Networked Economy and the Value Chain

By Al Rainnie, Rowena Barrett, John Burgess and Julia Connell

Abstract

This paper was published as Journal of Industrial Relations, 2008, 50 (2), pp. 195-208. It is available from http://jir.sagepub.com/content/50/2/195. Doi: 10.1177/0022185607087897Metadata only entr

Publisher: SAGE Publications on behalf of the Industrial Relations Society of Australia (IRSA)
Year: 2008
DOI identifier: 10.1177/0022185607087897
OAI identifier: oai:lra.le.ac.uk:2381/9137
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