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Problems with a ‘target’ approach to access in primary care: a qualitative study

By Kate C. Windridge, Carolyn Clare Tarrant, George K. Freeman, Richard Baker, Mary Boulton and Janet Low


This paper was published as British Journal of General Practice, 2004, 54 (502), pp. 364-366. It is available from only entryWe report an analysis of the qualitative phase of a study of patients' and carers' views of primary care services, focusing on their experiences of access to face-to-face general practitioner (GP) consultations during the period when new access policies were being implemented. Practices interpreted the new policy in various ways; restricted interpretations, including restriction of access to telephone booking, could cause distress to patients. Patients and carers welcomed flexible interpretations of the policy that offered choice, such as a choice of GP, or of booking in advance

Publisher: Royal College of General Practitioners
Year: 2004
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