With the enactment of law number 21 of 2011 about Financial services Authority then the function of control and supervision of financial services institutions including banking institutions transferred to Financial services Authority, so in the banking sector, the function of control and supervision of dispute resolution that has not been resolved by Bank Indonesia transferred to Financial services Authority. One of Financial services Authority’s purpose is protecting consumers, especially customers in the banking sector. In the case of customer dispute resolution, the resolution of the dispute must be settled first by the bank with the customer. If both parties do not reach an agreement, Complaints can be submitted to Financial services Authority or Alternative Dispute Resolution Institutions. In this research, the author will discuss about the authority of Financial services Authority in an effort to resolve the dispute between the bank and the customer in the banking sector
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