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A mensuração do resultado da qualidade em empresas brasileiras

By BIANCO Mônica de F, BIDO Diógenes de Souza, CARR Shirley, CASTRO Orlando E, CATELLI Armando, CROSBY Philip B, DEMING W. Eduards, GARVIN David, GARVIN David, GUERREIRO Reinaldo, JURAN J. M, KANNAN Vijay R, MATTOS Jarbas César de, NAGAR Venky, RUST Roland T, SAKURAI Michiharu, SELLTIZ Claire, SHANK John K, TATIKONDA Lakshmi U, VERGANI Marcos Mei, FEIGENBAUM Armand V, FEIGENBAUM Armand V, MARTINS Gilberto, MARTINS Gilberto de Andrade and McNAIR Carol J
Publisher: 'FapUNIFESP (SciELO)'
DOI identifier: 10.1590/S1519-70772004000400001
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