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Targets and tight budgets put pressure on the public’s relationship with public services. Government must take advantage of the ‘Deep Value’ of effective human relationships in service delivery

By Kate Bell and Matthew Smerdon


While many citizens interact with government services on a face-to-face basis, often these relationships are pressured by targets and administration. Kate Bell and Matthew Smerdon look at new research from Community Links, and make the case for ‘Deep Value’ in public services, where frontline relationships are put at the forefront of public services

Topics: JN101 Great Britain
Publisher: Blog post from London School of Economics & Political Science
Year: 2011
OAI identifier: oai:eprints.lse.ac.uk:36422
Provided by: LSE Research Online

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