Targets and tight budgets put pressure on the public’s relationship with public services. Government must take advantage of the ‘Deep Value’ of effective human relationships in service delivery

Abstract

While many citizens interact with government services on a face-to-face basis, often these relationships are pressured by targets and administration. Kate Bell and Matthew Smerdon look at new research from Community Links, and make the case for ‘Deep Value’ in public services, where frontline relationships are put at the forefront of public services