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Book review: exits, voices and social investment: citizens' reaction to public services

By Richard Simmons

Abstract

Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. Keith Dowding and Peter John provide the first thorough empirical study of these ideas. Using a modified version of Hirschman’s account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Richard Simmons congratulates the authors for the successful extension of the original model

Topics: HB Economic Theory, HV Social pathology. Social and public welfare. Criminology
Publisher: Blog post from London School of Economics & Political Science
Year: 2012
OAI identifier: oai:eprints.lse.ac.uk:50596
Provided by: LSE Research Online

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