Location of Repository

Modos de conducir las relaciones interpersonales en interacciones de atención al público: el caso de las farmacias en Sevilla y Londres

By Mariola Hernández López and María Elena Placencia


This paper offers a contrastive analysis of the "rapport management" strategies (cfr. Spencer-Oatey, 2000) employed by pharmacists and their costumers in interactions in pharmacies in Seville and London. The behaviour of Sevillians and Londoners was found to vary along five main dimensions or "socio-pragmatics interactional principies" (cfr. Spencer-Oatey and Jiang, 2003): (1) formality vs. informality, (2) consensus vs. self-affirmation, (3) dyadic vs. gregarious / public communication, (4) restraint vs. talkativeness, and (5) directness vs. indirectness in the formulation of the transation. Also following Spencer-Oatey (in press), the paper attempts to explain the motivations behind the preferences exhibited by bouth groups, with particular reference to considerations of "face", the goals that the interactants pursue, and their rights and obligations in relation to the type of activity that they are engaged in

Topics: Interacción verbal, Relaciones interpersonales, Diferenciación cultural, Cortesía, Análisis de la conversación, Farmacias, Sevilla, Londres
Publisher: Universidad de Alicante. Departamento de Filología Española, Lingüística General y Teoría de la Literatura
Year: 2004
OAI identifier: oai:rua.ua.es:10045/6120
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • http://hdl.handle.net/10045/61... (external link)
  • http://dx.doi.org/10.14198/ELU... (external link)
  • Suggested articles


    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.