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Reviewing how Customers benefit from IT-Companies using Lean

By Manuel Nagel and Ilija Pavlov


In this research, we aim to show the customer advantages of Lean applied in IT. This is done by analyzing what literature and research proposes as general advantages of Lean with focus on the IT industry, which are then being dissected from a customer perspective. Furthermore, we collect information about actual examples in form of case studies, publicly available information from companies as well as interviews and show how these customer advantages are applicable in practice. The goal is to offer a broad selection of advantages of Lean from a customer perspective that are applicable in IT by collecting and discussing relevant information, while the discussion is aiming to evaluate these advantages according to what research states as applicable

Topics: Lean, Agile, Customer, Customer Benefits, Lean Principles
Year: 2010
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