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Socio-technical systems and user interaction design: 21st century relevance

By Martin Maguire


This article was published in the journal, Applied Ergonomics [© Elsevier Ltd and The Ergonomics Society] and the definitive version is available at: http://dx.doi.org/10.1016/j.apergo.2013.05.011This paper focuses on the relationship between the socio-technical system and the user-technology interface. It looks at specific aspects of the organisational context such as multiple user roles, job change, work processes and workflows, technical infrastructure, and the challenges they present for the interaction designer. The implications of trends such as more mobile and flexible working, the use of social media, and the growth of the virtual organisa-tion, are also considered. The paper also reviews rapidly evolving technologies such as per-vasive systems and artificial intelligence, and the skills that workers will need to engage with them

Publisher: © Elsevier Ltd and The Ergonomics Society
Year: 2014
DOI identifier: 10.1016/j.apergo.2013.05.011
OAI identifier: oai:dspace.lboro.ac.uk:2134/12391

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