oaioai:harvester.rcub.bg.ac.rs:123456789/6464

Individual and organisational predictors of prosocial service behaviour amongemployees in cruise line industry

Abstract

Ova disertacija pruža uvid u strukturu povezanosti LMX  razmene, emocionalne inteligencije  i  prosocijalnog ponašanja (iznad okvira radnih uloga, unutar okvira radnih uloga i kooperativnosti) zaposlenih na rečnim kruzerima.  Anketno istraživanje je sprovedeno na uzorku od 270 zaposlenih na 12 luksuznih kruzera koji  krstare evropskim rekama. LMX  razmena   i emocionalna inteligencija su se pokazali kao prediktori prosocijalnog ponašanja izvan okvira radnih uloga, unutar okvira radnih uloga i kooperativnosti.  Utvrđeno je medijatorno dejstvo LMX razmene na vezu između upravljanja emocijama i prosocijalnog ponašanja unutar radnih uloga, pri čemu LMX razmena umanjuje uticaj upravljanja emocijama na ovaj domen prosocijalnog ponašanja.  Takođe, LMX razmena vrši medijatornu funkciju na vezu između empatije i kooperativnosti pri  čemu se uticaj empatije umanjuje. Zaključno, utvrđeno je  medijatorno dejstvo LMX razmene na vezu između samosvesti i kooperativnosti pri čemu LMX razmena umanjuje uticaj samosvesti.  Na osnovu ovih rezultata, prikazan je praktični i naučni doprinos istraživanja.This research provides an insight into the relationship structure of LMX exchange,  emotional intelligence, and prosocial service behavior (extra-role, in-role behavior and cooperativeness) of employees in cruise industry. The survey was conducted on a sample of 270 respondents employed on twelve luxury river cruise ships that cruise European rivers.   LMX exchange and emotional intelligence  turned out to be predictors of extra-role, in-role behaviour and cooperativeness, whereby LMX has a mediating function on the relation between  between the management of emotions and in-role behavior,  where LMX reduces the impact of management of emotions. Also, LMX exchange  has a mediating function on the relation between  the empathy  and cooperation whereby the influence of empathy is reduced. In conclusion, it was found that LMX exchange has a mediating function on the relation between  the self- awareness and cooperation whereby LMX exchange reduces the impact of self-awareness. Based on these findings, both managerial and research implications are presented

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National Repository of Dissertations in Serbia (NaRDuS)

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oaioai:harvester.rcub.bg.ac.rs:123456789/6464Last time updated on 1/8/2019View original full text link

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