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Implementation of the Six Sigma Methodology in A-ROSA hotel

By Elizabeta Mitreva, Elena Lazarovska and Oliver Filiposki

Abstract

This study shows a complete analysis of some business processes in a hospitality services company, the Hotel resort “A-ROSA”, Germany. The company is working to continuously improve business processes by developing the Total Quality Management (TQM) philosophy in order to meet the needs and expectations of customers, while making the company profitable. In the paper, the Six Sigma Methodology is applied in order to find an optimal solution for the execution of the business processes and common satisfaction of all parties involved. Other tools and techniques have also been applied such as: Pareto diagram, Ishikawa diagram, Trend Map, etc. The practice of the Six Sigma methodology has strengthened the company's brand and increased the number of tourists and customers.Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here

Topics: Economics and business
Year: 2018
OAI identifier: oai:eprints.ugd.edu.mk:20463

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