Getting to know the 'customer in the machine'
This paper was originally presented at the International Conference on Supporting Group Work
November 14-17, 1999
Phoenix, Arizona, USA.
Customers, Ethnography, Computer supported cooperative work, Retail financial services
Publisher: ACM Press
DOI identifier: 10.1145/330000
Sorry, we are unable to provide the full text but you may find it at the following location(s):
http://hdl.handle.net/2173/841... (external link)