Skip to main content
Article thumbnail
Location of Repository

Netnography in qualitative tourism research

By Muchazondida Mkono


In this paper I discuss netnography (online ethnography), an Internet-based qualitative methodology, and illustrate how it has been applied in tourism studies. This follows the growing use of the Internet as a viable fieldwork site for qualitative tourism research. The findings demonstrate that while it remains underutilised, netnography has increasingly been adopted in recent years for the study of a wide range of tourism topics, including authenticity quests, niche tourist groups (for example, those related to adult tourism, medical tourism, holocaust tourism, backpacker tourism), guest satisfaction, environmental concerns, and tourism employment. It was also found that most netnographic researchers opt for “covert and passive” positionality, merely observing cyber-communications, without participating in them, or disclosing their researcher status to online community members. The paper suggests that with increasing publication of netnographic tourism studies in high profile tourism journals, the credibility and application of the methodology is set to grow

Topics: Netnography, qualitative research, tourism research, research methodology, internet, Tourism
Publisher: ePublications@SCU
Year: 2013
OAI identifier:
Provided by: ePublications@SCU
Download PDF:
Sorry, we are unable to provide the full text but you may find it at the following location(s):
  • (external link)
  • Suggested articles

    To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.