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GROVQUAL: a new research tool for measuring excessive \u22service\u22 in hospitality

By Ron Dowell, Nerilee Hing and Neil Leiper
Topics: Tourism
Publisher: ePublications@SCU
Year: 1998
OAI identifier: oai:epubs.scu.edu.au:tourism_pubs-1861
Provided by: ePublications@SCU
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