The Making Connections Cross-Site Survey provides a wealth of information on resident perceptions of services. The survey has entailed interviews with large samples of families in Making Connections neighborhoods in all 10 sites at two points in time: first in 2002 or 2003 (depending on the site), and second in 2005 or 2006.1 A third wave was then conducted in the selected neighborhoods in 5 of the 10 sites in 2008 or 2009 (Denver, Des Moines, Indianapolis, San Antonio, and White Center).
These fact sheets focus on the 2008/09 survey and significant changes between it and earlier waves in the 5 sites. They provide selected data on resident perceptions of key services, describing variations across site, and across racial/ethnic groups. They provide information for families with children only in Making Connections neighborhoods on:
• Demand for services. This indicator is the percent of all respondents that say they want or need each particular service.
• Unmet need. This indicator is the percent of would-be users (those who use a service or who say they want or need a service) who, for any of a number of reasons, do not use it.
• Reasons for not using a service.
• Satisfaction with services. Percent of users of a service saying they are satisfied with it (in most cases, ratings of 5 through 7 on a 7 point scale).
The design of the section of the survey on services was different between the waves one and two for all questions other than those on satisfaction. Therefore, for the participating sites, we are able to report results on changes in satisfaction for all three waves, but only on changes in other indicators between the 2005/06 and 2008/09 waves