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Going live....lessons from Terminal 5

By Peter Baker

Abstract

A key measure of success for any project must be what customers experience immediately after the ‘go live’ date. When projects become fully operational, how often is there a negative impact on customer ser

Year: 2008
OAI identifier: oai:dspace.lib.cranfield.ac.uk:1826/5734
Provided by: Cranfield CERES
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