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Performance measurement: learning from the past and projecting the future

By Mike Bourne


Abstract Purpose – This paper aims to review the developments in performance measurement over the last 20 years, reflecting on the past and projecting into the future. Design/methodology/approach – The author presents a personal reflection on research and practice. Findings – The paper identifies seven issues for management, seven issues for research and three enduring dilemmas. Originality/value – The paper highlights a number of areas where developments from academic and practitioner co-creation have not been widely adopted in

Topics: Business performance, Performance measures, Balanced scorecard
Publisher: Emerald Group Publishing Limited
Year: 2008
DOI identifier: 10.1108/13683040810919971
OAI identifier:
Provided by: Cranfield CERES

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