Skip to main content
Article thumbnail
Location of Repository

A Methodology of Persona-centric Service Design

By S. Hosono, M. Hasegawa, T. Hara, Y. Shimomura and T. Arai

Abstract

In order to clarify the customer’s inclination and provide them with better services, the persona-scenario method has been accepted in Requirements Engineering. A CAD tool proposed in Service Engineering also adopts persona-scenario and focuses on denoting and visualizing the quality factors in service receivers. However, the process of service development with persona has not been fully discussed yet. This paper proposes a methodology to identify the boundary of a whole service system with role and user personas, and formalize the procedure of service development with them. The methodology in service development is exemplified through e-learning services.Organised by: Cranfield UniversityMori Seiki – The Machine Tool Compan

Topics: User centric design, Requirements Engineering, Service Engineering, CAD
Publisher: Cranfield University Press
Year: 2009
OAI identifier: oai:dspace.lib.cranfield.ac.uk:1826/3649
Provided by: Cranfield CERES

Suggested articles

Citations

  1. (2006). A Concept of Service Engineering: A Modeling Method and A Tool for Service Design, doi
  2. (2007). A style of craftsmanship (In Japanese),
  3. (2007). Persona-Scenario-Goal Methodology for User-Centered Requirements Engineering, doi
  4. (2007). State-of-the-art in Product Service Systems, IMechE, Part B: doi
  5. (1999). The Inmates Are Running the Asylum, doi
  6. (2006). The Persona Lifecycle : Keeping People in Mind Throughout Product Design, doi
  7. (2002). User-Centred Requirements Engineering : Theory and Practice, doi

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.