Skip to main content
Article thumbnail
Location of Repository

Developing Employee Counselling

By Dave Upton


The research focused on the counselling service provided by a major national N-1 organisation. The main aim was identification of managerial mechanisms that might be instituted to facilitate the development of workplace counsellors.It comprised of three main studies which utilised both quantitative and qualitative methods. Over a period of eight months,corresponding quantitative data were collected after each new counselling session from six hundred and ninety-four clients and forty-six counsellors.In addition, qualitative data in the form of case notes were obtained from the counsellors, forty-three of whom also completed Levenson's (1981) Locus of Control questionnaire. In the first study,quantitative questionnaire data from both clients and counsellors were analysed in order to investigate discrepancies between the two groups that might identify a means of focus for managing the service. Statistical exploration of sociodemographic features that might be implicated as potentially confounding variables in the assessment of counselling effectiveness and client satisfaction was also undertaken, and the proposition that non-respondents perceive less benefit from the service was indirectly explored. A dditionally,the relationship between some of the Rogerian core qualities and client perceptions of benefit was investigated. In the second study,qualitative data from counsellor notes were examined in order to establish the type of notes produced and to consider ways in which counsellors might be encouraged to focus on counselling process rather than content. As a result an instrument was developed which provides a tool to facilitate counsellor development within a professional supervisory re lationship, inside or outside of the organisational context. The third study was designed to investigate counsellors' own locus of control and their perceptions of their clients' primary loci. Objectives of the study included comparison of the two measures and exploration of relationships between locus of control and other issues of interest to the research such as client perception of benefit from counselling, perceived use of Rogerian core variables and results on the process measure. The findings of the studies and their implications for counsellor development are fully discussed and suggestions for future research are provided

Publisher: Cranfield University
Year: 1997
OAI identifier:
Provided by: Cranfield CERES

Suggested articles


  1. (1995). Be aware of the risks. People Managgirent.
  2. (1962). Dimensions of therapist response as causal factors in therapeutic personality change. Psy-ýhologjcal monogmphs, Vol. 76 (43, Whole No. 562) cited in Barrett-Lennard
  3. (1994). The employee assistance programme: Its role in organizational coping and excellence. doi
  4. (1986). Counseling students' level of ego development and perceptions of clients. doi
  5. 1) Training as a preferred mode of treatment. doi
  6. (1996). Workplace Counselling. - A systematic approach to employee care. London: doi
  7. (1982). The Organizational context of helping relationships in Will,
  8. (1966). Basic Processes in helping relationships.
  9. 1) Egocentrism in children and adolescents, reprinted in Open University Supplementaq materialfor D305 Social Psychology course Elliot, R
  10. (1994). Developing Counsellor Supervision.
  11. (1957). A 7heory of Cognitive Dissonance,
  12. (1953). The role of supervision in psychiatric training.
  13. (1985). Research in counselling: Methodological Issues.
  14. (1994). What is "real" in the relationship? doi
  15. (1986). 7he psychotherapeutic process. * A research handbook
  16. (1992). TransactionalAnabwisfor Trainers.
  17. (1990). Developmental group supervision, Journal for 12ecialists in group work. doi
  18. (1994). Evaluating Employee Assistance/Counselling programmes: Practical problems, doi
  19. (1989). The ps)chotherapeutic process: A research hanalbook New York:
  20. (1988). Intentional interviewing and counselling. facilitating client development (2nd Edition), doi
  21. (1986). The experiencing scales, in L.
  22. (1971). Pinsof (eds. )7he psychotherapeutic process: A research handbook,
  23. (1968). The child as moral philosopher. doi
  24. (1992). A handbook ofresearch. Oxford: Pergamon press,
  25. (1983). Practical Counselling & Helping Skills, London: Cassell NorwickL
  26. (1992). Questionaire design, interviewing andAttitude Measurement, London: Pinter Orlans,
  27. (1986). The psychological interior of psychotherapy: explorations with the therapy session reports,
  28. (1994). Components of the counseling relationship - An evolving mode: Comment on Gelso and Carter
  29. 8) The growth of logical thinking from childhood to adolescence, London: Routledge and Kegan Paul, cited in Open University D305, block 6, Moral Development: a Cognitive approach,
  30. (1988). At aJournal Workshop. New York: Dialogue House Rice,
  31. (1991). ofPersonality andsocial psychological attitudes,
  32. (1957). The necessary and sufficient conditions of psychotherapeutic Personality change. doi
  33. (1967). Yhe therapeutic relationship and its impact: a study ofpsychotherapy with schizophrenics.
  34. (1980). Teacher Questioning. Evaluation in Education. doi
  35. (1993). The British Airways Employee Assistance Programme: A Community Response to a Company's Problems. Employee Counselling Todu, doi
  36. Counselor education and spMrýdWQn
  37. (1986). The development of a taxonomy of verbal response modes, in
  38. (1995). psychotherapeutic process. - A research handbook New York:
  39. (1996). 7hepsychotherapeutic process: A research handbook.
  40. (1994). Structured Group Supervision (SGS): A pilot study. doi

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.