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Cost Evaluation Method for Service Design Based on Activity Based Costing

By K. Kimita, T. Hara, Y. Shimomura and T. Arai


As our economy matures, customers have begun to demand more services in addition to just industrial products. To address this problem, designers require a novel engineering methodology, called Service Engineering (SE). SE aims to create value by combining services and products. SE focuses more on increasing customer satisfaction, while general service developers need to take into account economic cost in order to be successful in business. This paper proposes a method to evaluate service from the viewpoints of customer importance and economic cost. The proposed method is verified through its application to a practical case.Organised by: Cranfield UniversityMori Seiki – The Machine Tool Compan

Topics: Product/Service Systems, Design Support, Activity Based Costing
Publisher: Cranfield University Press
Year: 2009
OAI identifier:
Provided by: Cranfield CERES

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