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Service Engineering as an Approach to Designing Industrial Product Service Systems

By G. Schuh and G. Gudergan

Abstract

Unique customer solutions which integrate products and services into a high value offering have the potential to successfully differentiate from competition even prices are dictating product markets. However, companies face tremendous challenges to develop customer solutions. Service engineering is considered to be the scientific discipline which supports the design task of intangible offerings and thus a foundation for solution design. We enhance the existing body of research in service engineering by proposing to apply the systematic approach of service engineering for solution design. An architecture for services design is introduced as an initial starting point to designing service based solutions.Organised by: Cranfield UniversityMori Seiki – The Machine Tool Company; BAE Systems; S4T – Support Service Solutions: Strategy and Transitio

Topics: Industrial Product Service Systems, Solution Systems, Customer Value, Design Framework, Service Engineering, Service Engineering Architecture
Publisher: Cranfield University Press
Year: 2009
OAI identifier: oai:dspace.lib.cranfield.ac.uk:1826/3603
Provided by: Cranfield CERES

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