Skip to main content
Article thumbnail
Location of Repository

A decision support tool based on QFD and FMEA for the selection of manufacturing automation technologies

By B. Almannai, Richard M. Greenough and John M. Kay


With the advent of the new challenge to design a more lean and responsive computer-integrated manufacturing system, firms have been striving to achieve a coherent interaction between technology, organisation, and people to meet this challenge. This paper describes an integrated approach developed for supporting management in addressing technology, organisation, and people at the earliest stages of manufacturing automation decision-making. The approach uses both the quality function deployment (QFD) technique and the failure mode and effects analysis (FMEA) technique. The principal concepts of both applications are merged together to form a decision tool; QFD in its ability to identify the most suitable manufacturing automation alternative and FMEA in its ability to identify the associated risk with that option to be addressed in the manufacturing system design and implementation phases. In addition, this paper presents the results of a practical evaluation conducted in industry

Topics: QFD, FMEA, Decision-making, Manufacturing systems, Automation, Man-machine interaction
Publisher: Elsevier
Year: 2008
DOI identifier: 10.1016/j.rcim.2007.07.002
OAI identifier:
Provided by: Cranfield CERES

Suggested articles


  1. (2005). A Practical Decision Support Tool for the Design of Automated Manufacturing Systems: Incorporating Human Factors Alongside Other Considerations in the Design. PhD Thesis, UK:
  2. (2001). Factors in capital decisions involving advanced manufacturing technologies. doi
  3. Getting the most out of advanced manufacturing technology (AMT)-based systems: Part II: recognizing and managing human limitations. doi
  4. (1994). Handbook of usability testing: How to plan, design, and conduct effective tests. doi
  5. (1999). Human factors affecting the success of advanced manufacturing systems. doi
  6. (2004). Human factors and manufacturing automation – a survey. doi
  7. (2003). Lean thinking banish waste and create wealth in your corporation. doi
  8. (2002). Macroergonomic aspects of Manufacturing.
  9. Man-machine in advanced manufacturing systems. doi
  10. (1990). Manufacturing audit in the process of strategy formulation. doi
  11. QFD explained.
  12. (1995). Quality function deployment: how to make QFD work for you. doi
  13. (1992). Strategic acquisition of new manufacturing technology: a review and research framework. doi
  14. (1996). The Basics of FMEA. doi
  15. (1990). Using the QFD concept in non-product related applications. 3rd Symposium on Quality Function Deployment,

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.