Business performance management: current state of the art. A survey report

Abstract

Business Performance Management (BPM) is a term frequently used among senior executives of leading corporations around the globe to describe the management processes and business systems they use to improve performance and accountability. However, very few reliable studies have documented the state of the art, common practices and tangible benefits of BPM. To close this gap we conducted one of the largest surveys into BPM, the results of which are summarised in this report. In late 2003, we collected data from 780 Chief Executive Officers (CEOs) and Chief Financial Officers (CFOs) from the 5,000 largest organisations in the United States