Skip to main content
Article thumbnail
Location of Repository

Evaluation of a manufacturing task support system using the Task Technology Fit Model

By Benny Tjahjono, D. Fakun, Richard M. Greenough and John M. Kay


This paper presents an exploratory study of a Task Support System (TSS) supporting manufacturing task operations. The study investigated the degree to which a TSS, in use in a company, actually supports the task of the shop floor personnel. The approach has been to adopt the Task-Technology Fit (TTF) instrument to measure the degree of fitness between the TSS and the associated task. The analysis gives an indication of the state of the TSS and the potential improvements that can be made. The study also shows that the instrument can be used as a foundation for the development of a hypermedia TSS and a benchmarking tool for a TSS

Publisher: Production and Operations Management Society
Year: 2001
OAI identifier:
Provided by: Cranfield CERES

Suggested articles


  1. (1999). 2,2001, Orlando FL. Task-Technology Fit Lack of confusion Accessibility Accuracy Level of detail Assistance Compatibility Meaning Ease of use (HW/SW) Currency Locatability System reliability Presentation
  2. (1998). Development and Measurement of Validity of a Task-Technology Fit Instrument for User Evaluations of Information Systems”. doi
  3. (1998). e-knowledge: An Approach to Fostering Manufacturing Knowhow At The Shop Floor”.
  4. (1996). Information Tools for the Shopfloor”. doi
  5. (1989). Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology”. doi

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.