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Competitive service strategy and the service operations task.

By Colin Armistead


School of Managemen

Year: 1990
OAI identifier:
Provided by: Cranfield CERES

Suggested articles


  1. (1984). A Passion for Excellence, Random House,
  2. (1980). Competitive Strategy: Techniques for Analysing Industries and Competitors, The Free Press, doi
  3. (1989). Customer Service and Operations Management, doi
  4. (1986). Managing in the Service Economy, doi
  5. (1985). Manufacturing Strategy,
  6. (1985). Operations Management in the Service Industries and the Public Sector, Wiley, doi
  7. (1984). Research in Operations Management, doi
  8. (1988). Service Operations: Designing the Operation for Strategic Advantage”,
  9. (1984). Transfer of Concepts between Manufacture and Service’, doi

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