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An exploration into managerial perception and its influence on performance in cross cultural setting. The case of Japan International Cooperation Agency's support for development.

By Takao Inamori


There is a wealth of studies which suggest that manager's positive\ud perceptions/expectations can considerably influence organisational\ud performance; unfortunately, little empirical evidence has been obtained from\ud development studies. This first time research explores how Japanese aid\ud workers' perceptions towards the local staff affects their behaviour and\ud performance in cross-cultural project settings. Moreover, this research focuses\ud on the perceptual and behavioural trait differences of successful and\ud unsuccessful aid workers.\ud With cooperation from Japan International Cooperation Agency (JICA), 244\ud valid responses were obtained from the aid workers (managers) through a webbased\ud survey.\ud As a result of statistical analysis, positive causal relationships were confirmed\ud between perception related factors and behaviour related factors and the\ud organisational performance variable. These results strongly suggest that aid\ud worker¿s positive perceptions result in positive behaviour in local colleagues and\ud subsequently higher organisational performance. In addition, it was discovered\ud that the aid workers' positive perception/expectation about work and their local\ud colleagues was related to higher organisational performance, whilst conversely,\ud the negative perception on their part was generally associated with negative\ud behaviour and lower organisational performance.Although the differences in perceptual tendencies suggested by that these\ud findings apply to Japanese aid managers; however, as human nature is\ud universal, positive perception and behaviour should bring out positive output in\ud most organisations. It is recommended that there is a need for people-related\ud and cross-cultural management skills to ensure successful future activities, and\ud stress management competencies to maintain positive managerial perception\ud on the part of aid workers.Japan/World Bank Graduate Scholarship Program (JJ/WBGSP)

Topics: Managerial perception, Behaviour, Development, Performance, Cross-cultural interaction, Pygmalion effect, Japan, International Cooperation Agency (Japan), Organisational performance, Cross-cultural projects, Aid workers
Publisher: Development and Economic Studies
Year: 2010
OAI identifier:
Provided by: Bradford Scholars

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