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A Study on the Perceptions of Service Quality and Life Adaptation among Elders who Live in Residential Care Facilities

By 徐玉雪 and HSU YU HSUEH

Abstract

[[abstract]]A Study on the Perceptions of Service Quality and Life Adaptation among Elders who Live in Residential Care Facilities Abstract The purpose of this study was to explore the impact of relevant factors, particularly on institutional service quality and life adaptation among elders who Live in Residential Care Facilities. A self-developing questionnaire, including the scales of personal attributes, service quality and life adaptation, used to collect data. The sample consisted of 236 elders people from the Taipei Municipal Haoran Senior Citizens Home and Senior Citizens Home Deparment of Social Welfare Taipei City Government. The survey data was analyzed by SPSS / PC 12.0 software, including descriptive statistics, t-test, one-way ANOVA, Pearson correlation and stepwise regression. Research findings: The life adaptation among elders differed significantly by 6 personal attributes, such as health conditions, marital status, number of children, major work before retirement, education degrees and current living arrangements. The feelings of elderly services quality among elders differed significantly by 6 personal attributes, such as health conditions, marital status, the number of children, major incomes, current living arrangements and who decide to join the Residential Care Facilities. The other 5 personal attributes, such as gender, age, religion, duration of living in Residential Care Facilities and the condition of living before living in Residential Care Facilities didn’t impact and/or differed significantly from the life adaptation and feelings of elderly services quality among elders. The feelings of elderly services quality among elders differed significantly between Residential Care Facilities, however, life adaptation, only the dimension of “psychological adaptation” differed significantly between Residential Care Facilities. The dimensions of physical and reliability of service quality correlated significantly with the dimensions of physiological, psychological, social adaptations and the overall of life adaptation. The variance explained of life adaptation among elders was 10% by the integration of health condition and reliability of service quality; the variance explained of physiological adaptation among elders was 20.8% by the integration of health condition and education degrees; the variance explained of physiological adaptation among elders was 22.1% by the integration of health condition, education degrees and physical of service quality; the variance explained of psychological adaptation among elders was 5.1% by the physical of service quality; the variance explained of social adaptation among elders was 4.8% by the integration of number of children and physical of service quality; the variance explained of social adaptation among elders was 6.8% by the integration of number of children ,physical and reliability of service quality. Hopefully, the results of this study could help Residential Care Facilities knowledge the feelings of elderly service quality among elders, the life adaptations status among elders and the correlation between service quality and life adaptation among elders. The results of this study could be the reference to planning elderly living space, extended service plans, and to improve the feelings of the service quality, life satisfaction and to enjoy the latter part of their life. Key Word:Life Adaptation,、Service Quality、Elders

Topics: 生活適應;服務品質;老人, Life Adaptation;Service Quality;Elders, [[classification]]15
Year: 2011
OAI identifier: oai:ir.lib.ntnu.edu.tw:309250000Q/72215
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