[[abstract]]A study of competencies of the chief knowledge officer in Taiwan Author：Jing-Yi Hsu Advisr：Jian Yu ABSTRACT This study was aimed to explore the duties of chief knowledge officer (CKO) in Taiwan, and further to identify the competencies needed for the job. In order to accomplish the purposes, the multiple case studies were employed. Through the literatures review of KM, questions of the interview were formed. Then, six companies with knowledge management were examined. By interviewing the KM leader, the information was collected and transcribed from the tapes for further analysis. The main findings of the study are as follows: 一、 Knowledge Preparation stage The competencies of the chief knowledge officer include two capabilities and four major duties. The two capabilities are “leadership and management”, “planning strategic programs”. The four duties are “collecting information and learning the emerging management isues”, “integrating the firm’s internal/external information”, “planning KM activities”, and “leading team members to the implementation of KM”. 二、 Knowledge creation and storage stage CKO must have the abilities of integrating organizational core knowledge and selecting appropriate KM system. The duties are “identifying organizational core knowledge”, and “establishing the storage and classification of knowledge”. By cooperating organizational IT strategy and meeting user’s needs, CKO must select KM system and integrate hardware and contents. 三、 Knowledge sharing and innovation stage CKO must own the competency of promoting knowledge sharing and innovation. The corresponding duty is “setting up the function of knowledge sharing and innovation”. 四、 Knowledge application and assessment stage CKO must understand all kinds of method and establish a suitable index to assess the result of KM. 五、 Through all process of KM CKO must own the competency of advertising and promoting the concept of KM. The duties are “good communicating with internal/external organization”, and “providing necessary training and education”. The other competency is “problem-solving ability”. CKO must provide several problem-solving programs to carry out KM efficiently.
To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.