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PATIENT SATISFACTION. CRITERION OF THE QUALITY OF NURSING SERVICES

By ΑΝΑΣΤΑΣΙΟΣ ΜΕΡΚΟΥΡΗΣ

Abstract

THE PURPOSE OF THIS STUDY WAS TO DEVELOP A RELIABLE AND VALID INSTRUMENT TO MEASURE PATIENT SATISFACTION WITH NURSING CARE IN HOSPITAL SETTING. A METHODOLOGICAL DESIGN WAS EMPLOYED AND THE MEASUREMENT WAS BASED ON THE NORM-REFERENCED THEORETICAL FRAMEWORK AND INCLUDED BOTH QUALITATIVE AND QUANTITATIVE DATA (TRIANGULATION). THE STUDY WAS COMPLETED IN THREE STAGES : CONTENT DEVELOPMENT AND CRITIQUE, PILOT STUDY (N=15, RANDOM, TWO MEDICAL DEPARTMENTS) AND FINAL TRYOUT(N=103, CONVENIENCE, SIX MEDICAL-SURGICAL DEPARTMENTS). FACTOR ANALYSIS REVEALED 6 FACTORS EXPLAINING THE 68,8% OF THE VARIABILITY OF TOTAL SATISFACTION WITH NURSING SERVICES. INTERNAL CONSISTENCY RELIABILITY FOR THE WHOLE SCALE WASA=0,94. OVERALL, THE PSYCHOMETRIC PROPERTIES OF THE INSTRUMENT WERE SATISFACTORY BUT THERE IS A NEED FOR CONTINUOUS EVALUATION AND VERIFICATION OF OTHER STUDIES.

Topics: Instrumentation, Nursing, Patient satisfaction, ΕΡΓΑΛΕΙΟ ΜΕΤΡΗΣΗΣ - ΚΑΤΑΣΚΕΥΗ, Ικανοποίηση ασθενών, Νοσηλευτική
Publisher: National and Kapodistrian University of Athens
Year: 1996
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