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Knowledge management strategy for the Building Division, Queensland Department of Public Works

By Peter S. Scuderi and Keith D. Hampson


This paper describes the background and methodology developed and employed in undertaking research developing a Knowledge Management Strategy for a key construction focused government agency. This paper reviews this methodology and examines a likely Knowledge Management Strategy.\ud Two central objectives structure this Case Study:\ud \ud 1. Identify categories of important information generated by the Building Division, Queensland Department of Public Works in its service delivery to internal and external stake-holders, and \ud \ud 2. Formulate an appropriate and targeted Knowledge Management Strategy to meet the needs of the Queensland Building Capital Works program.\ud \ud The structure of this paper includes:\ud \ud *Description of the Queensland construction industry setting\ud *Review the relevant literature\ud *Design an appropriate research methodology\ud *Analyse results\ud *Formulate conclusions, contributions and implications of the targeted strategy

Topics: 120300 DESIGN PRACTICE AND MANAGEMENT, Knowledge Management, client-focussed service
Year: 1999
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