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Managing knowledge transfer as a strategic approach to competitive advantage

By Claudine Soosay and Paul Hyland

Abstract

Knowledge has been recognised as a source of competitive advantage. Knowledge-based resources allow organisations to adapt products and services to the marketplace and deal with competitive challenges that enable them to compete more effectively. One factor critical to using knowledge-based resources is the ability to transfer knowledge as a dimension of the learning organisation. There are many elements that may influence whether knowledge transfer can be effectively achieved in an organisation such as leadership, problem-solving behaviours, support structures, change management capabilities, absorptive capacity and the nature of the knowledge. An existing framework was applied in a case study to explain how knowledge transfer can be managed effectively and to identify emerging issues or additional factors involved in the process. As a result, a refined framework is proposed that provides a better understanding for the effective management of knowledge transfer processes that can provide a competitive advantage

Topics: 150300 BUSINESS AND MANAGEMENT, knowledge transfer, competitive advantage, case study, continuous innovation, learning organisations
Publisher: Inderscience
Year: 2008
DOI identifier: 10.1504/IJTM.2008.018065
OAI identifier: oai:eprints.qut.edu.au:31880
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