Article thumbnail
Location of Repository

Passengers in the airport : artefacts and activities

By Ben J. Kraal, Vesna Popovic and Philip J. Kirk


This study addresses the ordinary activities of passengers in airports. Using observational techniques we investigated how passenger activities are mediated by artefacts, in this the bags that people carry. The relationship between passengers and their bags is shown to be complex and contingent on many factors. We report on our early research in the airport and document an emerging taxonomy of passenger activity. The significance of this research is in the contribution made to an understanding of passenger activities which could contribute to the design of future technologies for passenger facilitation and to airport terminal design

Topics: 120302 Design Innovation, Airport Passengers, Fieldwork
Year: 2009
DOI identifier: 10.1145/1738826.1738894
OAI identifier:

Suggested articles

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.