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Socialising across channels : group multichannel communication

By Clint Heyer and Margot Brereton


People increasingly communicate over multiple channels, such as SMS, email and IM. Choosing the channel for interaction is typically a considered action and shapes the message itself. In order to explore how people make sense of communication mediums and more generally, social group behaviour, we developed a multichannel communication prototype. Preliminary results indicate that multichannel communication was considered very useful in the group context even considering the increased quantity of messages while it was little used for person-to-person interaction

Topics: 080602 Computer-Human Interaction, 120304 Digital and Interaction Design, Multichannel communication, Group social communication
Publisher: Association for Computer Machinery (ACM)
Year: 2006
DOI identifier: 10.1145/1228175.1228263
OAI identifier:

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