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Different views : including others in participatory health service innovation

By Simon Bowen, Andy Dearden, Dan Wolstenholme and Mark Cobb


We describe our experiences employing experience-based design (EBD) to improve an outpatients health service in the UK and discuss the impacts of incorporating the voices of those not directly using or working within the service. We suggest that such new perspectives, experiences and expertise may enable the development of service innovations outside patients’ and staffs’ conceptual space of problems/solutions, but can affect the ownership and agency within the change project. To conclude, we propose a balance\ud between accomplishing change and creating the self-belief to achieve it

Publisher: University of Southern Denmark
Year: 2011
OAI identifier:

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